Chief Dispatcher Sandra Smith
Communications Supervisor

Chief Dispatcher Sandra Smith began her career with Yates County in 1989 as a part time Fire and EMS dispatcher. In 1990 she earned an Associates Degree in Business Management. In 1991 she began her full time career as an Emergency Services Dispatcher.  She was promoted to the position of Senior Emergency Services Dispatcher in 2001, and then Chief Dispatcher in 2002.

She has successfully completed many schools including:  an 80 hour Telecommunicators school, a 40 hour Association of Professional Communications Officers (APCO) emergency dispatcher course, an 80 hour Instructor Development school, Internal Affairs Investigation course,  Introduction to Public Safety Answering Point (PSAP) technology, Performance Evaluation and Operations Assessment, among others courses.  She is the E-Justice and NYSPIN Terminal Agency Coordinator (TAC) for the Sheriff’s Office.  She is a member of the Yates County 911 Advisory Board and has worked on several committees, such as the “False Alarm Reduction” committee and the Closest Car concept committee between the County and State Police.

 As a life long resident of Yates County, she currently resides in Dundee, NY.

The Yates County 911 Communications Center, a division within the Office of Sheriff, operates as a 24 hour full service emergency dispatch center. The center is designated as the single Public Safety Answering Point (PSAP) for all of Yates County.

This workforce is responsible for monitoring, dispatching, and coordinating a variety of emergency services within Yates County to include fire / rescue, emergency medical services, and law enforcement. Agencies within Yates County directly serviced by the Communications center include 13 fire departments and their associated first responder units, 5 ambulance services, an Advanced Life Support (ALS) unit from Soldiers and Sailors Hospital in Penn Yan, Medical evacuation helicopter services, and several law enforcement agencies to include the Yates County Sheriff’s Office, Penn Yan Police Department, New York State Police in Dundee, New York State Environmental Conservation Police, Court Security, and Animal Control.

Other functions performed at the Communications Center include after hours notifications for Department of Social Services’ child and adult protective services; victim and family counseling; rape and abuse crisis; town and county highway departments; and public health nursing services.

E911 Staff

Senior Emergency Services Dispatchers (SED)

Left to right: Dusty Blumbergs, Amy McAdams, Ann Niver, Eric Marelli

Emergency Services Dispatchers (ESD)

Left to right: Brian Murphy, Zach Farrell, Michael Chapman, Lindsay Tones, Jason Bassett, Lisa WIlliams, Matthew Mackerchar

Yates County 911 is under the day-to-day supervision of the Chief Dispatcher.  Each shift is supervised by a Senior Emergency Services Dispatchers (SED) and staffed by Emergency Services Dispatchers (ESD).  All persons assigned to the division have undergone extensive training to include completion of the Basic Telecommunicator Course at the Finger Lakes Law Enforcement Academy, Emergency Medical Dispatch course through the National Academy of Emergency Medical Dispatch, and several months of on the job training prior to becoming an ESD.  A priority of the Communications Division is continuing education and accreditation.